Privacy Policy

This Privacy Policy explains how Florlie collects, uses, stores, and shares your personal information when you visit https://florlie.com (the “Site”) or place orders with us. Our store is powered by Shopify.

Personal Information We Collect

Device Information (Automatically Collected)

As you browse our Site, we automatically gather data related to your device, collectively referred to as Device Information:
  • Device type, operating system, browser, language settings, IP address, and time zone;
  • Pages and products you view, referring websites or search terms that brought you to our store, and all your click and interaction activity on the Site.
We collect this data through cookies, server log files, web pixels, and web beacons:
  1. Cookies: Small data files stored on your device with an anonymous unique identifier to save your browsing preferences. You can adjust cookie settings in your browser, but some Site features may stop working if you disable cookies. Learn more about cookies at http://www.allaboutcookies.org
  2. Log files: Track visit timestamps, entry/exit pages, and internet service providers;
  3. Pixels & web beacons: Track page views and ad clicks across our store.

Order Information (Information You Submit Voluntarily)

When you create an account, chat with our live support, or complete checkout, we collect Order Information including:

Full name, billing address, shipping address, email, phone number, payment card details, product registration serial numbers, and extra details you share during live chat.
For the purposes of this policy, “Personal Information” covers both Device Information and Order Information.

How We Use Your Personal Information

Uses for Order Information

  1. Fulfill all orders: process payments, arrange shipping, send invoices and order confirmations;
  2. Respond to customer inquiries and handle after-sales support;
  3. Screen orders to detect fraud and suspicious transactions;
  4. Send catalogs, promotional offers, surveys and targeted ads, only if you opt in to marketing communications.

Uses for Device Information

  1. Identify risks and fraudulent activity using your IP address;
  2. Analyze visitor behavior to optimize our website layout and product displays;
  3. Measure performance of our Google Ads and social media marketing campaigns;
  4. Customize your browsing experience and serve product content tailored to your interests.

Sharing Your Personal Information

We never sell your personal data to any third parties. We only share information under these permitted circumstances:
  1. Platform & service providers: Our store runs on Shopify. We use Google Analytics to track visitor activity, plus payment processors, fulfillment partners, email marketing tools (Klaviyo), and live chat support systems. These third parties may only use your data to complete services we assign to them.
  2. Marketing partners: We may share data for targeted advertising with your consent. You can email us anytime to stop this sharing.
  3. Legal requirements: We may disclose your information in response to valid subpoenas, search warrants, official law enforcement requests, or to protect our legal rights and prevent fraud or harm.

Behavioral Targeted Advertising

We use your browsing and purchase history to show personalized product ads across online platforms.

To learn how targeted advertising works, visit the Network Advertising Initiative guide: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of cross-site targeted ads via the Digital Advertising Alliance portal: http://optout.aboutads.info/

Do Not Track Signals

Our Site does not alter its data collection, storage or usage practices when we receive a Do Not Track signal from your web browser.

Notice to California Residents (CCPA Rights)

California consumers hold these statutory privacy rights:
  1. Request a full list of all categories of personal information we have disclosed to third parties for marketing purposes in the prior 12 months;
  2. Request a complete list of third-party partners who received your personal data;
  3. Ask us to delete all personal order and browsing records we hold about you;
  4. We will not discriminate against you or reduce service quality for exercising any of your CCPA rights.

    Submit all California resident data requests via our contact email listed below.

Rights for Residents of the EU / EEA (GDPR)

Visitors located in Europe have full control over their personal data:
  1. Access all personal information we store linked to you;
  2. Request corrections, updates, or full deletion of your data;
  3. Withdraw any prior consent you gave us to process your personal information at any time.
We process European users’ data for two legal grounds: fulfilling sales contracts with you, and pursuing our legitimate business interests outlined in this policy.

Please note your personal data may be transferred outside Europe, including to the United States and Canada. We maintain the same data protection standards described in this policy for all cross-border data transfers.

Data Retention

We keep all your submitted order records as permanent business archives. We will only fully erase your order data after receiving a formal deletion request from you.

Automatically collected device browsing data is stored for a reasonable analytics window and fully anonymized once the retention period ends.

How We Secure Your Personal Information

We rely on administrative rules, industry-standard encryption technology, and physical server safeguards to protect your personal data against accidental loss, alteration, unauthorized access, disclosure, and misuse.

Links to External Websites

Our Site contains links to third-party websites operated independently from Florlie. We take no responsibility for their content or privacy practices. We encourage you to review each external site’s privacy policy before interacting with them.

Minors Policy

This website is intended solely for users aged 18 or older. We do not knowingly collect personal data from anyone under 18. If we discover we have obtained information from a minor, we will delete all related records immediately.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect business changes or new legal regulations. All updated versions will be posted publicly on our homepage for your review. We recommend checking this page regularly.

Contact Us

If you have questions, complaints, or wish to exercise your rights to access, delete, or opt out of marketing communications, reach out to us via email:

service@florlie.com